Feedback from passengers

The Airport Authority takes no responsibility for the content of messages posted here. This service is for the benefit of airport users who wish to express their views or share helpful information with each other. Questions or comments posted on this page will not receive a response from airport staff. To contact the airport please see the Contact page.

muhammad irfan (pakistan)
Sat, 26 Nov 2016, 1:09 pm
outstanding
RITA GILLESPIE (BELFAST, N. IRELAND)
Mon, 30 Nov 2015, 6:18 pm
I have been travelling to and from Sharm airport for the pas 12 years, twice a year, and I have found the airport to be user friendly and the Staff extremely courteous. I also have used the toilets which were clean and have never been harassed by staff to give an English pound for the use - maybe we should consider those passengers using the toilets appropriately re cleanliness. I am really surprised to read some of the experiences. I read where folk are being almost forced into purchasing Visas - certainly not the case for me or my husband and when I needed a Visa I bought one, no pressure!!
I also rescued an African Wildcat kitten and it had to be taken by plane from Sharm to Cairo to proceed to UK - the Staff at Sharm were very helpful once more and helped us so much with Minnie the kitten who now lives in Ireland. I really would like to say that the Staff at Sharm have always been very nice to us - the conditions perfectly ok - the price of the food expensive - but we have the exact same problem in our Airports. I will be happy to learn that the security in Sharm is upgraded - maybe like we have in Belfast - to enable me to return in 2016
Beentheredonethat (London)
Tue, 10 Nov 2015, 11:35 pm
Ive been through sharm airport many times in the last few years,the last time in September this year.
Here's a few tips for when the uk starts flying there again.
Flying from the uk.
When you get off the plane and head up the escalator towards passport control you will be herded towards various booths on the left to get a visa.
Firstly,you only need a visa if your going to leave sharm which for most people that's not the case.
I've been coming here for a number of years,sometimes 5 times in a year.
I've done all the trips,diving etc.Never have I been asked for a visa!
Secondly,if you still feel you need a visa,avoid being herded to the booths on the left.Just ignore the reps etc that are trying to sound official and walk another 20 yards and on the left will be a single official sitting in what looks like a doorway.
He is the official visa officer and his visa is about a tenner less than what you pay the touts at the top of the escalator.
When you've been through passport control head towards the luggage carousel as your luggage will probably already be going around it.
That's one thing their pretty quick on.
Make sure you've already arranged travel to your hotel as the cab drivers are pretty ruthless and to be avoided.
If you haven't,have a word with one of the many reps hanging around and chances are they will contact your hotel for you to arrange for you to be collected.
Again avoid the cabs outside.
Now you've had a great holiday and now your back at the airport waiting to go home.
There are two main things that you need to do before arriving.
Firstly bring a pen or pencil to fill in your exit card after you've checked in.
There are no pens or pencils available and it's a case of beg borrow or steal.
Secondly and more importantly,make sure you've been to the toilet!!
The toilets at sharm are a new low in airport loos.
The men's toilet usually has around 2 inches deep of liquid on the floor.Ill let you make up your own minds what that liquid is!
I've been told the ladies is pretty similar.
You will also be harrased by the toilet staff begging for money when you try to wash your hands.A polite but firm no usually does the trick,but when that doesn't work a nasty glare does the trick.
As a rule the staff running the concessions are a pretty surly lot and probably work on the principle that they won't be seeing you again anytime soon.
These last couple of points are quite a shame as most Egyptians that you meet while your there are very helpful and eager to please.
Obviously at the time of writing,flights are currently suspended.
But sooner or later it will all go back to normal and nothing will change other than hopefully the security.
Sharm is a nice place to visit and the people there genuinely do like the English so it would be a shame to give it a wide berth because of one possibly terrorist incident and the rants of people who have never been there ,on the various Internet forums.
Harry (Egypt)
Sat, 7 Nov 2015, 5:49 am
Warning , the security at the airport is very bad, no suitcases is checked
Harry
Sat, 7 Nov 2015, 12:41 am
Need your help!
My fiance from Russia lost her passport at the Sharm airport today upon arrival from Moscow.
Can someone please advise how she can fly back to Russia? Can someone please help and advise urgently.
Maria (Wales)
Fri, 6 Nov 2015, 3:57 pm
My stay in Sharm-El-Shiek was excellent....service, food,Egyptian people. Local shopping Etc:....One of my most favourite countries to have visited up to date. Sometimes people from the West complain regardless....However I am sorry for any discomfort people are suffering due to recent events. Take care all of you.
Natia (London)
Fri, 6 Nov 2015, 12:13 pm
I'm a BBC producer, looking for people who are in Sharm el-Sheikh currently. We'd like to do a phone interview with you for the BBC's Outside Source programme. Please drop me a line with the best number to reach you if you see this message on 6th of November, till 2pm local time in Egypt.
natia.abramia@bbc.co.uk
Mr. guy (philipphines)
Thu, 5 Nov 2015, 7:22 pm
what to expect from this people if you already experience how to work with them, you will curse them for sure with their unacceptable attitude towards works and how they deal with people was truly a shame.
Rushton (UK)
Thu, 5 Nov 2015, 6:12 pm
A few years ago I was stranded at Hurghada Airport when a Thomas Cook plane developed a fault. They sent us to a hotel overnight and then took us back to the airport the next day, even though the plane had not been repaired. We spent a 2nd day at the airport before being sent back to the same hotel for another night. Thomas Cook blamed the authorities for not allowing us to stay at the hotel on the 2nd day but it is obvious to me that they had a deal with the hotel which didn't include our being there all day, eating and drinking at their expense. I would suggest to passengers stuck at Sharm to refuse to leave the hotel until they know they have a flight - even if they have to pay for their own food etc.
Mark (USA OF THE BEST!)
Thu, 5 Nov 2015, 7:29 am
Terrible airport! I hate it!
Tata (Russia)
Wed, 4 Nov 2015, 12:33 pm
Hello. I have not been to Egypt yet. Just going to... But really scared because I think that there is not enough security provided in the airport. In the light of the tragedy with Russian plane crush, I think that the airport employees should carefully check planes for anything... using specially trained dogs. Each plane should be checked, especially its cargo deck. Such actions may prevent tragedies from occuring. Moreover, if all proactive measures are taken,the possibility of carrying any dangerous or explosive substances on board will be excluded. Thank you.
Andrea G. Gianninò (Italian from Tallinn (Estonia))
Tue, 27 Oct 2015, 7:59 am
Again me. Finally a disk answer from the nr. +20 69 3623304 but I am online from more than 10 minutes and only music! Intgernational calls coast a lot of money! Which kind of bad service!!! Try do something, otherwise many tourists will spend their holidays in other more comfortable destinations!
Andrea G. Gianninò (Italian living in Tallinn (Estonia))
Tue, 27 Oct 2015, 6:40 am
On November 1st 2015 I shall visit Egypt for the 14th time and I shall go to Sharm-el-Sheikh.
I need to contact URGENTLY the Sharm-el-Sheikh Airport Check-in Manager and from 2 days I am calling almost 25 times in different times (!!!!!!!!) the Sharm-el-Sheikh phone numbers (from the website): +20 69 3623304 - +20 69 3623305 (Operator) - +20 69 360 1140 (Passenger Service) but anybody NEVER answer !!!!!!!!!!!!I am very disappointed from this lack of organization! Why this barrier insurmountable? The same happened on December 2013 with Hurghada Airport!
Please can you write me the direct number of the Check-in Manager?
Why these phone numbers if nobody answer?
carolyn (London)
Tue, 13 Oct 2015, 9:30 am
I was very surprised by the new terminal 2 . The staff were polite . The building was clean and efficiently run . All in all a good customer experience.
Bill (UK)
Mon, 8 Jun 2015, 10:01 am
Even though lots of the reviews warned me what I could expect. It was nothing compared to the carnage of 15 flights all trying to get through this airport. Queues went out of the main doors to get through the first baggage scan. Then the luggage check in was equally bad. 2 flights for Gatwick and Dublin were almost missed by people as the lines moved too slowly. At one point people on those flights were told to swap to a different queue to get processed straight away and the attendant behind that desk then walked off and never came back leaving people stranded.

Duty free is still closed and most of the shops are selling things at odd prices so they dont have to give you any change.

The staff are ignorant, I was picked randomly for a check as we went to board the plane and I had 2 tablets which were never looked at so what was the point of that?

A truly shocking experience that makes a great laughing piece to tell your friends about but reflects very badly on the airport authority.
David Malaperiman aged 70+ (United Kingdom)
Thu, 30 Apr 2015, 6:25 pm
My wife and I were obviously very lucky when we travelled from Sharm back to the UK mid-afternoon on Monday April 27th, 2015. The security queues moved smoothly although I was brusquely rushed (I am a pensioner) as I put my items into the tray, including phone, ipad, binocculars and camera, all of which reappeared without problem. The toilets, male and female were clean. I bought my wife a capuccino with Egyptian currency and the prices were clearly marked, and a receipt given. Other passengers bought cans of beer and water with UK coins without problems.Embarkation was via a UK "post office type" queuing system, although slow, worked smoothly. As I say, maybe we were lucky, as there were only 3 other UK flights departing around that time. It may be that in the evening it's more congested with more flights, , but I can only speak from this one experience, and based on this, we'll be back.
Tony Donaldson (uk)
Sat, 25 Apr 2015, 6:18 pm
I have travelled the world and been to many airports but nothing compares to the shambles at Sharm. The so called disabled assistance demanded £20 (~ 200 EGP)for any assistance for my disabled daughter in her wheelchair. I put my bag and iphone through the scanner (no boxes for individual items) and I saw the iphone picked up by a member of staff at the other end of the scanner while I was going through. When I asked him he denied all knowledge of having my phone! I did not get it back. Once through to Departures I was charged £18.30 for 1 can of Egyptian beer and a bottle of water at the upper crust food outlet and the cashier put some money in the till and the rest under the counter. We had to wait at the disabled toilets until the cleaner finished his cigarette in there and then it was absolutely disgusting, not cleaned at all, just smelling of smoke. Women are treated like 2nd class citizens. I spoke to other people at the airport and they said they would not come back to Egypt because of the airport experience. At my hotel, the staff had asked me where all the English tourists had gone as there were not so many this year - well the reason to me is clear - they will not tolerate the airport experiences received at Sharm. It was truly disgusting behaviour and we will book elsewhere for our next holiday.
John F
Wed, 15 Apr 2015, 11:43 pm
Be careful of buying anything from the café/shop near gate 5. There are no prices on anything and I was charged 14 USD for a bottle of water and a box of Pringles. I would not normally have paid but my children were hungry and thirsty. The guy on the till was deliberately trying to not let me see the amount and I noticed that when he took the money he put it under the till drawer not in it. No doubt his little scam. Also, in the duty free I bought some cigarettes and then decided to buy some more. The second time they guy tried to charge me more than the first! My wife and daughters also said that the ladies toilets were truly disgusting! Thankfully, I don't plan to use this airport again.
diaa kamal (sharm el sheikh ,egypt)
Wed, 8 Apr 2015, 9:38 pm
TO WHOM IT MAY CONCERN
any question related to passport validity or the nationalities which can enter egypt with visa or visa upon arrival or without visa you must contact the egyptian consulate where you are staying to get an answer to your question!only through the egyptian consulate !airport not authorised now to give such answers about such questions!only the egyptian consulate in your country or the nearest consulate if no consulate in your main country!thanks and best regards
Arev Hayrapetyan (Armenia)
Wed, 25 Mar 2015, 12:46 pm
Please help me,
I am an Armenian citizen and have booked a 10 days holiday in Sharm starting on April 24 2015, but my passport expires on the 06th of September 2015, can somebody tells me if I can enter Egypt with 4 month valid passport?
Keith mason (UK)
Sat, 21 Mar 2015, 6:49 pm
My family and i used Sharm airport last Thursday.We had a fabulous holiday but now I'm sitting down now to book for Lanzarote next year because there is absolutely no way i will use that airport again.Cleaners begging in the toilet and then putting his foot against the door when i wouldnt give him anything...He so nearly got a slap..
Dave Warner (Manchester uk)
Tue, 17 Mar 2015, 6:13 pm
I fly to sharm every year for a 3 week family holiday and always land around 8-9pm, my question is ...why do the guys selling visas get away with over charging? There is a missive sign saying visas $25 but I have always been charged at least $30 each. When you question this you are simply told this is w correct price, basically lied to. Not a big issue but Aldo jog a great "welcome to Egyptp".
Kevin Gill. (United Kingdom)
Thu, 5 Mar 2015, 9:16 am
On departing Sharm the security asked me to show what was in my pockets,when I pulled out the change I had he picked a pound coin out and put in his pocket, saying "in Egypt now !! Some way to run a security!
Rana (Palestine)
Tue, 30 Dec 2014, 7:31 pm
I NEED A CLEAR ANSWER IF THERE'S ANY PROBLEM ABOUT BRINGING MY 8YEAR-OLD NEPHEW TO SHARM FOR TOURISM WITHOUT PRESENCE OF HIS PARENTS. I HAVE A FORMAL authorization FROM HIS PARENTS. PLEASE I NEED SOME ANSWERS !!
Richard (UK)
Tue, 16 Dec 2014, 3:05 pm
Had a great holiday in Sharm but this airport is very poor (the staff in particular).

We flew from Sharm last evening (15/12/14 at 6.40pm) and I bought some drinks and a few snacks from one of the vendors (Youseff next to Upper Crust next to Gate 5 in Terminal 1). He ignored me for about a minute while playing on his phone and then rudely asked what I wanted (I just wanted to pay for the items I had already picked up). He overcharged for everything but as I had Egyptian pounds left over I didn't really care. My girlfriend then asked if she could also have some chewing gum (which Youseff has charged me 10 Egyptian pounds for on my first visit). I went back with 10 pounds to buy another pack only for Youseff to tell me that it now cost 20. When I asked him why the price changes he started to shout at me and asked me to leave. Honestly the rudest man I have ever been served by. I can only assume his Dad is senior at the airport as there is no way he would get the job on merit.

We had stayed at the Stella di Mare hotel where all the staff were excellent so that made Youseff and his non existent customer service all the more surprising.
Ahmed Hakim (Egypt)
Sun, 7 Dec 2014, 4:36 pm
Dear Madam \ Mariam
According your call this afternoon about your missing stuff ,and u told me that u already send e-mail to our customer service department but it seem u have problem cos it didn’t reach to our customer service mail,
There’s my personal contact:-
My phone number: +201229476510
or u can send e-mail on:-
ahmed_hakim7@yahoo.com

Also u can call our customer service team on:-
If calling from within Egypt, please dial (069) 362.3304. or (069) 362.3305
If calling from outside Egypt, please dial +20.69.362.3304. or +2.69.362.3305
best regards

Ahmed Hakim
Airport operation department
Best regards
Zaki (Egypt)
Wed, 3 Dec 2014, 10:40 am
This is a ( Master Project Questionnaire )
Please if you had flown to or from Sharm El -Sheikh International Airport within the last month please answer all questions, and rank your Satisfaction.
Thanks for your time.
https://docs.google.com/forms/d/1ltcT0133llbuB-lLqbyn4qwLbJLcZrpM_7Ft_Dwdl6Y/viewform
MR HUDSON (ENGLAND)
Fri, 17 Oct 2014, 12:58 am
PLEASE Read all the OTHER reviews about this Disgusting FILTHY, SCAMMING Airport at www.airlinequality.com skytrax
This would Never happen in the UK!!!!!!
Why is NOTHING being done about this.
C. Bradley (UK)
Mon, 29 Sep 2014, 8:54 pm
Just back from Sharm, like the other people commenting I also found the ladies toilets to be vile! Worst toilets ever seen at an airport, blocked, flushes not working, no hand towels, strong smell of urine and wet walls and cubicles. A grumpy woman outside the toilets shouting at people to wait until she said you could go in!

Duty free shop only takes cash but luckily we were aloud to pay at the jewellery section.

A stressful & uncomfortable experience.
peter shaughnessy (UK)
Sat, 20 Sep 2014, 1:20 pm
I would like to express my total disgust at the condition of your so called new airport, I flew back to the UK from there on the 14th Sept 14, and I couldn't believe the state of the place, the toilets are unfit for human use, and the fat lazy woman who should be cleaning them has an obnoxious attitude and sits on her backside while the toilets are overflowing. Also the chaos of the duty free is outrageous we were told we could not take our hand luggage into the shop and we had to leave it outside, where anyone could take it, or even worse put something illegal inside it, yours is the only airport in the world where you are told to leave your luggage unattended. We were so put off by your airport it has put us off returning to Sharm.
A Camps (Wales uk)
Sun, 14 Sep 2014, 9:40 pm
Same as everyone else the toilets we're disgusting, the paper hand towel dispenser was just hanging there, one decent tug and it would have been on the floor, but my main problem is the security staff taking my Disabled Husband walking stick off him and not allowing him on the plane with it, they insisted it was left there, what they we're going to do with it I have no idea but I believe that is discriminating against the disabled even though it states you are disabled friendly!!! I think not, I also believe you have broken a law by doing this and I am contacting the embassy as I emailed your customer help line and am still waiting for a reply, never again will I use this airport, absolutely disgraceful
MR HUDSON (ENGLAND)
Sun, 7 Sep 2014, 4:36 pm
Flight 10.25PM Thompsons Newcastle Friday 5th September 2014.After going through all the security checks to get to the Departure Lounge and deciding to use the mens toilet near gate 5,
I was shocked to find 2 toilet attendants asking for £1.00 english pound so that you could wash and dry your hands???
While sitting outside I watched them follow every man into the toilet and wait for them and ask for money, what a scam!!they would then approach people to ask to change all pound coins for £10.00 notes.They must have been making £40.00 per hour. As soon as they saw any official person they would stop then carry on scamming money from people in this Secure area, they were dressed in Blue t shirts and one had removed his ID tag around his neck, another in a Red t shirt also kept watch. I am so Discusted with this behavier as it would NEVER happen in the UK.
Ahmed hakim (Sharm el-sheikh international airport)
Fri, 1 Aug 2014, 3:53 am
for (j patel)
thanks for ur asking about passport validation,but u wanna an official answer about it coz it’s very important to know it ,so pls send e-mail to:-
CS.CONTROLLERS@EAC-AIRPORTS.COM
Also u can call our customer service team on:-
If calling from within Egypt, please dial (069) 362.3304. or (069) 362.3305
If calling from outside Egypt, please dial +20.69.362.3304. or +2.69.362.3305
best regards

Ahmed Hakim
Airport operation department
Best regards
Ahmed hakim (Sharm el-sheikh international airport)
Fri, 1 Aug 2014, 3:49 am
For (Charlie jones (Uk) )
Thank u so much for ur comment ,I’m very happy coz u had a fabulous holiday in sharm el-sheikh,so,let’s talk about ur complaint from sharm el-sheikh airport.
At the beginning most of ur complaint I’m very sure will not happen again and ill tell u y I’m saying tht:-
1-Due to hiring new duty free in terminal 2 and doing air conditioner Maintenance project ,we just operated it only for arrival cuz the new duty free company will be ready for the passenger I think at October 2014,so we can say tht we just using only one terminal for all departure flights,it just temporary situation till the new duty free be ready to work inside terminal 2.
2- When we talking about x ray and the security inside our airport, I will tell the airport authority about ur complaint Although, ur complaint not official coz this website not the official website for sharm el-sheikh international airport.
3-ur complaints about (dirty toilets pls read my previous comments about the cleaning company ).
4-Finally I wanna Explain some information for u, no way any aircraft left on the run way for an hour!!!! Never happened at any airport all over the world, also I wanna tell u tht any runway used only for aircraft take off and landing, push back tugs only used on aircraft stands and we can’t use the push back tugs on the runway unless if the aircraft have technical problem on the runway and can’t move away from the runway.
5-When we talking about (radio communication) I don’t think so tht the pilot couldn't contact anyone,it’s impossible coz there’s radio connection between the pilot and ATC all the time.
If u remember ur flight number or any information about ur flight pls tell us about it to make deep investigation about ur complaint.
Customer service official e-mail:
CS.CONTROLLERS@EAC-AIRPORTS.COM
Also u can call our customer service team on:-
If calling from within Egypt, please dial (069) 362.3304. or (069) 362.3305
If calling from outside Egypt, please dial +20.69.362.3304. or +20.69.362.3305
At the end I wish for u having good times at any place u wanna visit.
Best regards

Ahmed Hakim
Airport operation agent
j patel
Wed, 30 Jul 2014, 8:20 pm
hi we are travellig on 5th August my daughter who 12 uk passport run out in november and unable to renew her passport in time will this be ok
please answer asap
Ahmed hakim
Wed, 30 Jul 2014, 2:26 am
FOR (A Mayes (UK) )
Thank u for ur comment , and I wanna tell u tht we hiring new company for duty free I think it’s German company it will working on next October 2014.
And about ur complaint related to ( cleaning staff ) it’s not airport staff , sharm el-sheikh airport hiring cleaning company ,
We have Easyjet airline operated from terminal 1
Ahmed hakim
Wed, 30 Jul 2014, 1:54 am
FOR (V Stevenson (UK) )
At the beginning, I wanna thank u so much for ur comment , and yes, the airport management take notice of customer’s comments coz it’s very important to know our negatives and working on decreasing it.
I wanna say something else if any passenger faced any problem inside sharm el-sheikh airport it’s better to the airport management to make it official report by sending e-mail to our customer service department
CS.CONTROLLERS@EAC-AIRPORTS.COM
also it will help us so much in solving any problem inside the airport.
Finally, I will add again and again only the official e-mail and phone numbers for sharm el-sheikh airport
U can send e-mail to :-
CS.CONTROLLERS@EAC-AIRPORTS.COM
Also u can call our customer service team on:-
If calling from within Egypt, please dial (069) 362.3304. or (069) 362.3305
If calling from outside Egypt, please dial +20.69.362.3304. or +20.69.362.3305

Ahmed Hakim
Airport operation department
Best regards
Ahmed hakim (Sharm el-sheikh international airport)
Tue, 29 Jul 2014, 4:58 pm
FOR (James )
At the beginning, I wanna congrats u for ur honeymoon and I wish tht u having good times with ur new wife.
As u know any place have positives and negatives,sharm el-sheikh airport authority working on Decreasing any negatives and be sure if we received any official complaints from any passenger it helps us so much to Decreasing any negatives inside our airport.
If u wanna ask about anything in sharm el-sheikh airport or u have any complaints pls send e-mail to:-
CS.CONTROLLERS@EAC-AIRPORTS.COM
Also u can call our customer service team on:-
If calling from within Egypt, please dial (069) 362.3304. or (069) 362.3305
If calling from outside Egypt, please dial +20.69.362.3304. or +2.69.362.3305
Ahmed Hakim
Airport operation department
Best regards
Ahmed hakim (Sharm el-sheikh international airport)
Tue, 29 Jul 2014, 4:37 pm
FOR( R Osbourne (UK) )
First thing, I just employee at Sharm El-Sheikh airport working inside the terminal as airport operation agent , and I will answer and respond as unofficial ,, and my respond not official for ur comment, if u want official respond about ur complaint u can send e-mail to :-
CS.CONTROLLERS@EAC-AIRPORTS.COM
Second thing about your complaint ,about toilets :-
Sharm el-sheikh airport hiring cleaning company , if airport authority notice any bad behavior of cleaning company staff , we force the cleaning company to fire anyone do anything bad for passengers like( asking tips) , because it’s not allowed in sharm el-sheikh airport and it’s very rude behavior to asking tips.
About dirty toilets , airport authority watching and observe all the airport cleanliness every hour, and pushing the cleaning company to make sure tht every place in the airport espically toilets very clean without any bad smells,any way if the airport authority gets any official complaints from any passenger related to ( airport cleanliness ) be sure the cleaning hiring company gets big penalties.
About Duty Free complaint :-
I confess tht we need any cash machine inside the departure hall,the airport authority working on it, Anyway,we have new duty free company I think it will be German company, I think it will begin at October 2014
At the end,if u wanna make official complaint pls send e-mail to :-
CS.CONTROLLERS@EAC-AIRPORTS.COM
And if u wanna ask about any information u can call sharm el-sheikh airport customer service on:-
If calling from within Egypt, please dial (069) 362.3304. or (069) 362.3305
If calling from outside Egypt, please dial +20.69.362.3304. or +2.69.362.3305

Ahmed Hakim
Airport operation agent
Best regards
Ahmed hakim (Sharm el-sheikh international airport)
Mon, 28 Jul 2014, 4:27 am
For A purchase (Bristol uk):
First thing, I just employee at Sharm El-Sheikh airport working inside the terminal as airport operation agent , and I will answer and respond as unofficial ,, and my respond not official for ur comment, if u want official respond about ur complaint u can send e-mail to :-
CS.CONTROLLERS@EAC-AIRPORTS.COM
Second thing about your complaint , if you wanna ask about anything u would better ask airport customer service and he will provide u with all information u need or at least he will advice you honestly Anyway,we have new duty free company it’s German company, I think it will begin at October 2014
Ahmed Hakim
airport operations agent
Best regards
Charlie jones (Uk)
Tue, 1 Jul 2014, 3:06 pm
I have just ruturned back in the uk from sharm,we had a fabulous holiday but was put off ever returning due to sharm airport!!! The airport was extremely busy with lots of flights due to depart at similar to times, the queue for the x rays and check in was out of the airport, anyone could have smuggled anything on the flights as they were so busy, no one was checking anything despite the alarms going off all the time, they were just too busy and under staffed. There is no excuse for the state of the toilets, the worst I have ever experienced, even the one in Cairo were better, there was a lady outside as per most loos I'm Egypt wanting tips or payment for loo paper etc - why wasn't she cleaning!!! Vile doesn't one close. Once we boarded the plane we were left on the run way for an hour, as there wasn't enough push back tugs, they do not have radios so the pilot couldn't even contact anyone from the airport, we had to sit there and hope they hadn't forgotten us - will not be returning. Due to this experience, I have been to poorer counties with better loos
A Mayes (UK)
Sat, 28 Jun 2014, 6:08 pm
Arrived at Terminal 2 Departures on 26 Jun 2014, and the Duty Free was Closed, my Parents were verbally abused by one of your cleaning staff whilst trying to eat their meal at the table, and I got food poisoning from the 'microwaved' burger at the only place that hot food was available.
The whole experience was disgusting, and having flown from Terminal 1 in November without problems, I will ensure I change my flight plans in future to ensure I never travel from this Terminal 2 again!
V Stevenson (UK)
Fri, 27 Jun 2014, 11:09 am
Hi,

Like many comments I have read, I would like to complain about the disgusting toilets at the airport. Most females walked in and straight out again. You could not breathe due to the smell of urine. There was soil on the toilet doors and splashed around most of the full, blocked toilets. The worst toilets I have ever seen. I had to get changed for my flight and that was bad enough but would not use them and waited until we were on the plane.

A toilet attendant was sitting outside the ladies toilets (presumably because she wouldn't have been able to sit inside due to the smell), I never saw her in them or anyone cleaning away the mess.

I hope the airport management take notice of customer's comments as we had a lovely holiday in Sharm but this spoiled the end

I hope they take noti
James (Northern Ireland)
Thu, 26 Jun 2014, 5:09 pm
I'm travailing here with my new wife on Tuesday, and i am now so not looking forward to it after reading all the horror stories of lost luggage and corrupt staff. think my honeymoon is doomed before it starts.

Just hoping that its not as bad as some are making it out to be!!
R Osbourne (UK)
Mon, 2 Jun 2014, 6:42 pm
I was expectimg the "new" terminal to be great with plenty of facilities - such a let down. yes check-in was fast and security was ok, but the toilets were just filthy and so few of them - 15 mins queue for my wife and daughter in what can only be classed as the most smelliest and unclean toilets we have ever seen - and in the Gents toilets they were asking for money for a hand towel.

Duty Free had 2 tills open and only accepted cash - people were leaving their shopping on the floor having to leave departures - go out and get cash from arrivals - come back in and then queue to pay. Very rude till staff who would not provide receipts - thoroughly unpleasant experience.

This is a lovely building but the facilities let it down so much!
A purchase (Bristol uk)
Wed, 28 May 2014, 2:09 pm
I would like to know if anybody else has been lied to by the staff in the duty free at sharm el sheikh airport .i was told by a member of staff that if you did not buy spirits you could double the amount of cigarettes . I questioned this and he assured me that it was correct .on arrival at gatwick airport the cigarettes were taken and I was told this was not true I am very annoyed that they can tell people lies just to make more money
ANN RICHARDS (UK)
Mon, 19 May 2014, 2:26 pm
I have recently returned from a wonderful holiday in Sharm El Sheikh, and have been there many times, but i have to say i was extermely dissapointed in the condition of Terminal 1 on my departure on Monday 12th May, 2014.



Firstly, I would like to complain of the cleanliness of the terminal itself, I have to say it was filthy, not normally like this,and also we booked the lounge, which was appauling, it was far better in the main departure lounge than it was up there it was also very dirty and where was the food and drink that was shown to be available.



After waiting around 45 mins for somebody to come were were then offered a drink and a sandwich which the person went downstairs to get and when it arrived we were unable to eat the food it was disgusting, and stale. We were given a can of lemonade then the fridge was locked. We paid £44 british pounds for this and regularly use these lounges in britain which are always extremely good.



I feel that you are totally mis selling this lounge and will be putting a review on Trip Advisor advising people not to book as they being totally misled and ripped off!!!



I have also been in touch with Holiday Extras to request a full refund and I hope that they take your terminal lounge off their booking details as i do hope nobody else has the same experience.



On the last note i would also like to complain of the condition of the ladies toilets. They were again filthy and could pose as a health problem as none of the toilets flushed, and a long queue of women waiting in a smelly toilet was not pleasant i have to say.
m martin (scotland)
Fri, 25 Apr 2014, 1:24 am
I was in sharm el sheikh in march 2014 have had a few holidays in sharm the only complaint is the airport flew from Scotland to sharm was taken by bus from the departure lounge to the plane driver sitting at the plane with all the passengers stuck on the bus wouldn't open the doors as he was talking to someone its stuffy enough on these buses and crowded without the doors not being opened would be easier if they just opened the doors as soon as you get to the plane also when you arrive
R.ahmed
Thu, 24 Apr 2014, 3:52 pm
For ms Elena
Good day for you

regarding to your complain i want to inform that :
about charter flights i want to inform you that is Egyptian Aviation Authority rules and the airport management Implement this rules .
the following email is the official
e-mail for sharm el sheikh international Airport if you have Any complaints or information don't hesitate to contact with it

CS.CONTROLLERS@EAC-AIRPORTS.COM

Best regards
Elena (Sharm-el-sheikh)
Thu, 17 Apr 2014, 5:51 pm
Good afternoon!
Now there was an unpleasant situation with regular flights from Egypt to Russia, to the middle of May sellers tickets have no tickets for regular flights.
There are tickets on Transaero site on about 500 dollars, in Egypt now with work badly, tourists aren't present, we aren't able to afford to buy such expensive tickets.
There are charter flights, planes thin fly every day, free there is a lot of tickets, but... those who are in the territory of Egypt more than one month, can't take off on them. Can, but with the permission of the chief of the airport more true, and it gives out them very selective to someone gives, and to someone isn't present.
We came today with the husband, I am pregnant (the term of 5 months) and there is a small child-1 year, I am the citizen of Russia, there is a resident visa in Egypt for 5 years. Tickets were necessary to me and the daughter. To us refused and recommended to fly through Istanbul. With change, the pregnant woman and with the small child. Great. Because it rules.
But rules exist not for all people.
Thus quite to themselves healthy and not pregnant young men and resident female fly charters from Egypt, and some is constant. How at them it turns out to get this permission? The necessary acquaintances at the airport or luck? Riddle....
Malaika Mwaniki
Wed, 2 Apr 2014, 2:53 pm
Hi

I'm travelling to sharm el sheikh on the 10th April and my sons passport expires in 5 months and 9 days.
Will he be able to travel?

Anyone with answers would much appreciate your help ASAP.

Thank you
Malaika
Glen Carter (UK)
Tue, 1 Apr 2014, 4:02 pm
Having read many of the horror stories on here.I was expecting the worst. Arriving on the 24th March 2014 It was a very short coach ride from the aircraft to the terminal. In the terminal there was a well organised queue for passport control which was quick and easy. Baggage arrived very shortly after clearing passport control. Very impressed with the airport.
I travelled home on the 31st March 2014 Again very organised queues for security and passport control.
It is good to see that the airport has listened to comments and acted on them would gladly fly into and out of here if it's like this everytime.
Ken Fellows (Uk)
Fri, 21 Mar 2014, 4:04 pm
Please help

We are due to fly out to Sharm next Thursday for one week.

My sons passport expires in 3 months.

Is this ok?

Please help, as we can not renew his passport on time.
Thomas Johnsson (USA)
Sun, 2 Mar 2014, 1:00 pm
They don't show all arrivals and departures. At check in I found many times gate information poor or misleading.
Angela (Leningrad)
Fri, 14 Feb 2014, 1:56 pm
could somebody help me. I cannot get sharm el sheikh airport lost&found emailor phone number.
thanks for reply.
GABRIELA OANA NECULAI URSACHE (Egypt)
Sat, 18 Jan 2014, 3:10 pm
Hi, I had a horrible experience yesterday, that brought me to tears after 12 hours of travel with a tired 7 years old.I am Romanian and I have got Egyptian nationality, I live in Sharm from 2006.I can't write Arabic thou, so everytime I go out/in Egypt, I write the card for Egyptians in English and the officer writes it in Arabic.Yesterday morning at 3 am, the officer gave me the documents back and sent me to find someone to write it for me - I had the child, luggages, very tired, went back to ask somebody to do it for me.After all this, I came back to two huge queus , because just 2 officers !!!!!Sharm supposed to be a touristic destination ??? Why then you don't have 6-7 officers working in the same time when it is busy ? And what it is the legal procedure when people like me with double nationality who don't write Arabic come to the checking point ?It was the worst experience of my life, if I would be a tourist I would never come again in this country !
John Nielsen (Denmark)
Sat, 21 Dec 2013, 2:06 pm
Arrived at Sharm El Sheikh airport on December 13th 2013. Our luggage was checked in in Copenhagen, Denmark but did not arrive (2 pcs) at Sharm airport.We reported it at the luggage counter. One pcs arrived on December 15 but tho other has still not arrived on December 21 and nobody can or will provide any information at all.
Hayley
Sat, 7 Dec 2013, 6:27 pm
Arrived in sharm last night, our baggage did not arrive (apparently) cant get an answer out of airport weather it actuallt arrived or not! 24 hours later no response or update! So sitting in hotel with NOTHING! What more can i do????? Worried now that the staff are corrupt and this might be stolen given the past readers experiences????
Christa Bull (England)
Sun, 24 Nov 2013, 1:51 pm
I have just returned from Sharm el Sheikh airport. On previous very busy occasions it was a bit daunting. This time credit to every person we met, smiles, politeness and friendliness. It was a pleasant experience, which is a miracle at any airport. Keep it up you guys.
F. Kazi (London , UK)
Sun, 24 Nov 2013, 2:05 am
We recently arrived back to the UK after 2 weeks in Sharm having been there 6 times before. On this occasion we were absolutely disgusted at the extent airport staff will go to to make money. I have every intension to notify the embassy and escalate this complaint based on principle!

On our arrival we were forced into a que to to buy visa's dispite being advised by our tour operator that they were not needed if not leaving Sharm. The airport staff told us We were told we were not allowed to leave our hotel if we had not bought one. There was so much conflicting information depending on who we spoke to, some said children were free, others were charging, they were charging various amounts depending of currency and method of payment - it was a disgrace! The manner was arrogant and rude and we were shifted from pillar to post despite an exhausted child with us. The toilets were disgusting and were desperate to get out so paid for the visa's we know now that we did not need (a total of £50). Having paid £65 for a speedy shuttle to the hotel we were waiting over an hour with no advice as to how long they would be so had to pay extra for a private transfer, again we were met by very rude unhelpful staff.

On our return we were initially greeted by pleasant staff at the check in desk only to find a similar scam at duty free. I tried to purchase some items with card but was told it was cash only as their machines went down ( I later came to know this was the case with everyone who returned from sharm this month - doubt its a coincidence somehow). The only way I could purchase the items was to give my passport to a man who would allow me out to get cash from a cash machine in the arrivals lounge. I asked the cashier before I left how much was due in Egyptian pounds ( as the prices were all in dollars) knowing that's what I could get from the machine and returned with the cash in a rush as the flight was about to board and I had a sick child with me. I was then horrified to later realise that I was charged double the amount!! Not only that, the guy that was holding my passport also asked for a tip!

My biggest concern is what they are doing to sell the visa's with all the varying information. It has always been a delight to visit Egypt in the past but the Egypt that I knew and loved is now gone - it has become a disgrace and the people have become arrogant and extortionate! We even got insulted by a market man as we did not buy an item we never wanted to buy in the first place - he was abusive, racist and highly aggressive.

Unfortunately I will not be returning to Egypt again and would not recommend it to anyone as I have done previously - Egypt's definitely not the same as it once was!
peter watkins (Slovenia)
Tue, 12 Nov 2013, 4:50 pm
DO YOU EVER UPDATE THE ARRIVAL AND DEPARTURES ON THE WEB SITE???
Kneale C (Britain)
Fri, 8 Nov 2013, 9:01 pm
Travelled many places, sadly Sharm airport is the worst, and I have used it 3 times. Staff at entry and departure are unfriendly and hostile in some instances. The toilets are disgusting, both male and female. Everything is overpriced and it always spoils the end of a great holiday(I left last night 07/11/13)
Anthony Comber (uk)
Wed, 9 Oct 2013, 7:43 am
Love Egypt, Hate this airport.
As a family we have spent our christmas holidays in Sharm for the past 5 years. This year I am sorry, but my wife just dosent want to face the total chaos that spoils our otherwise fantastic trip.
GET SOME ORGANISATION , GET STAFF WHO CARE .
Every year I've seen heated arguments between passengers as the queing systems at check in are so slow and information so poor.At one time there was even a fight,while queuing at passport control while security just looked on.
There are some lovely hotels in Sharm, we have had great holidays but its off to the Canary Islands for us this year
ellie (Derby, England)
Tue, 6 Aug 2013, 12:44 am
Well I went on holiday to sharm in 2012 with the family and we all said how nice and clean the toilets were some of the staff are pushy waiting to carry your bag for free but then wanting a tip at the end of it but was all good but I also think there needs to be more than two toilets in the airport but some good shops both for arrivals and departures. Has a good side and a poor side but not the poorest airport I've been too.
ahmedhakim (EGYPT)
Sun, 21 Jul 2013, 2:36 pm
For mr Nathan Massey
First thing, I just employee at ssh airport working inside the terminal as passenger handeling and I just like to answer and respond as unofficial ,, and my respond not official for ur comment, if u wanna official respond about ur Complaint u can send e-mail to :-
CS.CONTROLLERS@EAC-AIRPORTS.COM,,,,
Second about ur complaint :-
At ssh airport at ( terminal 2 ) at arrival terminal we have 3 toilets :-
1-Beside tourism counters
2-At baggage carousel area from 1 - 4
3-At baggage carousel area from 5 – 6
So, we have 3 toilets at arrival hall at different places
At ssh airport at ( terminal 2 ) at departure terminal we have 3 toilets :-
1-At the smoking area
2-After security check beside duty free ( on ur left hand )
3-Opposite Gate 5 area
So, also at departure hall we have 3 toilets at different places
Can u pls tell me which day Exactly u arrived and departed from ssh airport? Just to knew which day we have shorts at cleaning process
Finally, WIFI service will provide at ssh airport so soon
Thank u for ur comment about the problem u faced at ssh airport and pls forgive me about my bad english ( im not very weel ) but im studying to improve myself
Best regards,,,
Ahmed hakim
Nathan Massey (Leeds, UK)
Thu, 18 Jul 2013, 8:05 pm
Just wanted to feedback the poor experience I had travelling through Sharm el Sheikh airport in June 2013.

Firstly the toilets on both arrival and departure were appalling. Please improve your cleaning process (perhaps a cleaning check every 30 mins like other airports?) so future passengers don't have to suffer. Also, maybe 1 toilet in arrivals and one in departures probably isn't enough for a airport handling as many passengers as SSH does. Please consider opening more.

Secondly, please provide free WiFi in the terminal buildings so passengers can access the Internet.
ahmed hakim (EGYPT)
Sun, 14 Jul 2013, 5:16 pm
dear mr/s Isak

could u pls send e-mail to:-

CS.CONTROLLERS@EAC-AIRPORTS.COM

im sure our customer service department will answer ur question

best regrds
Isak
Wed, 10 Jul 2013, 6:24 pm
Hi,
I am travelling to Sharm el sheikh in a week.I am a Pakistan passport holder and live in Norway. I will be going to and back from Sharm Airport, i will not be leaving the sharm Area. Can i get Sinai Only visa entry at the AirPort with a Pakistani passport or do i have to apply in advance through embassy?
Any replies will be much appreciated,
Thanks
El Torre (UK)
Fri, 5 Jul 2013, 8:40 am
Travelling to shark in a few weeks but having read all the comments about corrupt staff, filthy toilets and belongings being stolen from cases, not to mention being ripped off by all and sundry including airport officials, I now wish I was not going to Egypt. How sad that your country has become so low as to bite the hand that feeds it!!!
DIAA KAMAL
Sat, 29 Jun 2013, 6:00 am
AIRPORT OFFICIAL MAIL
CS.CONTROLLERS@EAC-AIRPORTS.COM
ahmed hakim
Fri, 28 Jun 2013, 9:47 pm
for Ms Michele Tribbeck

thank u so much for ur very nice words,it's our job helping passenger at our airport

best regards
Ms Michele Tribbeck (Salisbury Wiltshire United Kingdom)
Fri, 28 Jun 2013, 6:09 pm
I would just like to say a very big thank you to all the workers for all their help when we travelled home last Sunday 22nd June 2013 at Sharm El-Sheikh airport, from the customs officers right through to the very kind chap who delivered us to our plane. My mother had a new hip replacement January 2013 and still needs a walking stick, is unable to stand or walk far or for long periods, steps are also a problem. Everyone was so helpful and went above and beyond to help us get her onto the plane. A wheelchair was provided for her and we were taken in a specially adapted people carrier, which had lifts back and front to put us on the plane. Your help was exceptional. Thank you from us both. Ms Michele Tribbeck and Ms Judith Bunsell...
ahmedhakim (EGYPT)
Thu, 27 Jun 2013, 1:38 am
For mr/s Rouhi
U can send e-mail to:-
cs.controllers-airports.com
its airport customer service department

best regards
ahmedhakim (EGYPT)
Thu, 27 Jun 2013, 1:13 am
for mr/s priya
at the beginning pls forgive me about my english language cuz im not very well but im practiceto devolpe it
im so sorry for late respond , i wanna tell u something ( im just employee at the airport like to follow this site in spite of it's not official site for sharm el-shekh airport) ,, but I follow this site cuz i knew tht many passenger’s visit my airport and writing many question’s on this site , I just like answer it also I like to read the bad comment’s about situations may the passenger face it at the sharm el-shekh airport to make conversation about it,, also im not the official voice for sharm el-sheikh airport if u need official respond about ur complain pls send e-mail to:-
cs.controllers-airports.com
and our customer service department im sure will help u,,,
about ur complain:-
*u say (You don't need a visa for Sharm el sheikh or for the sea ) u r right but, it’s not to all nationality
*u say ( No air con in the airport ) im sure tht we have air con at Sharm el-Sheikh airport, may be Maintenance Department make some emergancy work on air condition system while u arrive at the terminal
* u say (No tissue paper in bathroom) well, I knew tht many passenger may face tht bad situation and im with u its very disgusting
But, we have hiring ( cleanning company ) and it have shorts of tissue paper I have to confess about it, but we as ( airport staff ) we pushing them to keep tissue paper all the day at the toielt as they can also we make report’s about this situation and they got big plenty
I wanna say last thing about tissue paper,any passenger can notice tht problem only at rush hour at the terminal ( I can guess, u faced tht situation on Sunday ) at terminal 2.
*U say (On the way back again madness prepare to wait in line for a long time to check in and passport control ) as usual each flight at sharm el-sheikh airport must have 2 check in counter but if the airline handeling agent have enough emplloye we can open more than 2 check in counter for flight ( I mean the line at chek in counter depanding on ur airline handling agent ) the other situation at passport control,, I think u face tht bad situation for many reason’s like at ur departure day the immigration officer was so slowly or new at his job or cuz the rush hour at our airport, or at tht day they have shorts, I knew it’s not ur buessines tht all reason’s and u only want good and fast service and that’s ur right
Finally, I wanna say last thing I tried to explain every bad situation u faced at my airport just to explain the problems u faced at my airprt also cuz I thought my answer may help u
I wanna say again ( im not official voice for sharm el-sheikh airport authority and all of tht my personal opinion, and if u want official respond about all ur complain u can send e-mail to:-
cs.controllers-airports.com
its airport customer service)

best regards for u

ahmed hakim
passenger handiling
ops department
e-mail:
ahmed_hakim7@yahoo.com
fb account:
d richardson (uk)
Tue, 25 Jun 2013, 6:53 pm
oh what a total unorganised mess. absolute abysmal. the queing system and check in is long and awful, bodies everywhere, after a long flight this is NOT what you need. i will NEVER EVER return to egypt during peak months.
M. Parsons
Thu, 13 Jun 2013, 2:08 pm
Yes, in common with everyone who has had the misfortune to pass through this hellhole, I had the same frustration.
No organisation at check in, everyone pointing you in different directions, and finally, in our cache sending our luggage to Manchester instead of Exeter.
We were told that Sharm el Sheik are "notorious" for losing luggage.
I am now convinced that, because we didn't bribe him he took revenge.
Maybe I am paranoid though.
For the love of God can someone not manage to organise that place?
I'm afraid I feel that because corruption is at the root of it, that there will not be any change.
Oh, and Christianophobia ,or Femophobia (my own coined words) are also a big problem.
I would not return to Egypt for all the tea in China.
I will stick to the tried and tested Med. areas, Spain cannot be bettered.
Rouhi (Palestine)
Mon, 3 Jun 2013, 2:34 pm
Hi all , i steh palestian need a Visa to enter Sharm Alshaihk ?

thanx
Priya (London)
Mon, 20 May 2013, 3:10 pm
The Airport is a mess! You don't need a visa for Sharm el sheikh or for the sea! No air con in the airport, people fainted. No tissue paper in bathroom (2 hours). Transfer are a waste as Taxi's are cheap. On the way back again madness prepare to wait in line for a long time to check in and passport control.
ahmedhakim (EGYPT)
Tue, 7 May 2013, 7:56 pm
We are pleased to invite you to visit our facebook official page to get all information about sharm elsheikh international airport

http://www.facebook.com/SharmElSheikhInternationalAirport

pls for any questions contact us on this mail:-
cs.controllers-airports.com
its airport customer service.

PLS FOR FURTHER INFORMATION OR ANY REQUEST MAIL US ON:-
cs.controllers-airports.com

or contact me on +201229476510

or u can send e-mail on:-
ahmed_hakim7@yahoo.com

passenger handling
Jenna (Uk)
Wed, 10 Apr 2013, 9:02 am
Hi can you tell me it is ok to bring baby milk through security on the way home? Thnkd
Cheryl keenan (Manchester)
Mon, 18 Mar 2013, 1:34 am
My daughter has 4 months left on her passport we are due to fly to sharm 25/3/13 for 1 week will she be allowed to enter and also exit the country without a problem

Please reply ASAP

Thanks
Linda Grigsby (United Kingdom)
Sat, 9 Mar 2013, 12:53 pm
We felt that the ladies toilets in the departure lounge were absolutely disgusting! Bins overflowing with used tissues, dirty, wet floors, some doors not locking, smelly. The wheelchair toilet was cleaner but the door didn't lock, and there was a large sack full of used tissues.
The men's toilets fared no better, as the roof was hanging down, bits missing from the roof, toilet seat was hanging by one screw, and filthy, dirty walls and handbasins.
It seemed that there was no maintenance programme in place for either toilets.
Любовь (Россия, Кострома)
Thu, 7 Mar 2013, 1:36 pm
Добрый день! 3 марта 2013 года у нас с мужем был вылет из Шарм эль Шейха, рейсом UN 652 авиакомпании "Трансаеро" в 14-25. Мы зарегистрировались на рейс, сдали багаж- 2 чемодана по 20 кг. По прилету в Москву, обнаружили, что одного чемодана нет! На паспорте была наклеена одна багажная бирка на имя моего мужа 1*40кг. Почему на второй чемодан не наклеили багажную бирку? Мы теперь не можем найти свой чемодан из-за халатности ваших сотрудников! Компания "трансаеро" подала запрос в ваш аэропорт, там ответили что нашего чемодана нет!
mehmet oktar (england)
Fri, 22 Feb 2013, 1:28 pm
arrived at 31st december 2012 by thomson flight from bristol uk.lovely warm wellcome from everyone at the airport passport control was fine airport was clean ,on the way back which is 14th january 2013 our flight was at 17 50 by thomson no issues no hassle no probs at all very pleasent love to land back there with all my family again .
thanks to all airport workers.
Colin M (UK)
Wed, 20 Feb 2013, 2:49 pm
Is there any general aviation operators at Sharm airport? We'll be there Easter week and it's my son's 30th birthday when we're there and I'd love to buy him a flight in a small plane as a present. Does any company there offer this?
Tracy Crossey (UK)
Sun, 30 Dec 2012, 3:08 pm
I have traveled to Sharm on three different occasions. I must agree that at times it can be very confusing, however on my last visit it was a pleasure. On arrival the airport was quiet, and we found our way without issue. On departure it only took about 35 mins to get through check-in and security checks. Staff were pleasant and helpful.
tracy m
Thu, 27 Dec 2012, 10:52 am
Can you enter sharks if your passport has 2 months validity left. I'm going for 2 weeks with my family and my daughter has only 2 months left
Sharm ElSheikh International Airport (egypt)
Wed, 12 Dec 2012, 6:18 pm
Dear Sam Coveney
We are pleased to invite you to visit our facebook official page to get all information about sharm elsheikh international airport

http://www.facebook.com/SharmElSheikhInternationalAirport
Sam Coveney (UK)
Sun, 9 Dec 2012, 1:45 am
I am travelling to Sharm with my husband from the UK, my husband has a brazilian passport, can he get a visa on arrival at the airport or do we need to apply before we go? If you could let me know asap that would be great as I keep finding conflicting information.
T Rowell
Mon, 8 Oct 2012, 3:55 pm
British citizens please be careful when travelling to Egypt if you're passport only has a short date left on it. You may be able to enter the country but you will not be able to leave the UK if your passport does not have 6 months left on it from the date you return. So if your passport only has 5 months remaining the check in staff will not be able to check you in for your departure from the UK.
Christopher J. Ring
Fri, 24 Aug 2012, 8:27 am
As an addendum to my last comment,I did not mention that I paid US 15.00 for an Egyptian Visa. At Sharm Airport on this day.This was my second visa,as I first entered Egypt on 12 July,and traveled through Jordan and Israel,and then crossed from Eilat on August 11 to climb Mount Sinai.As stated before,I was given a St Caterines and Aqaba coast pass,and told to get my Visa at Sharm El Sheikh Airport.And when I paid my US 15.00 I naturally assumed I would be permitted to fly home to join my family.But this was not to be.A Spanish couple and me were forced to make a long and somewhat dangerous journey back to Taba,arriving 1:30am just to get a stamp thaat could have been issued by the Officer in Charge at Sharm El Sheikh.To ad insult to injury,a security officer placed his hand over my left hand and said listen to me,stealing my loose Wedding Ring.And of course,when I realised it was missing it was too late to complain-that would have made things even worse than they were.
I am considering reporting all this to the Egyptian Embassy.Probably nothing wqould be done anyway.
Christopher J. Ring (Australia)
Thu, 23 Aug 2012, 2:55 pm
The officer in charge of customs and immigration is running a scam in co-operation with Taba Border Control and Egypt Air:Independent travelers are told at the Taba Border,when crossing from Israel that they cannot be issued with a visa-when in fact it is a requirement that they obtain their visa there.They are told they must get a visa at Sharm El Sheikh Airport.I purchased a ticket to connect to my flight home from Cairo to Brisbane on July 16.My passport was checked by Air Egypt Office and Sharm El Sheikh. When departure time came I was told I needed a visa from Taba Border control,or I could pay US$400.00.A Spanish couple had the same problem.The Officer in Charge-dressed in black-told me to go to Taba.and when I objected told me not to come back to Egypt.The information and adjacent tour desk told me they had a problem with this man a needed to get rid of him for the sake of the reputation of the Airport Operations.They asked me to make a complaint.
Miss Newton
Sat, 4 Aug 2012, 12:00 am
Some of the staff in this airport are extremely rude especially when getting suitcases of the coach, demanding tips isn't very polite and is less likely to make you want to give someone a tip. They practically held there hand out flashing a pound coin saying 'tips' 'tips' with angry looking faces and wouldn't help get your luggage unless you gave them a tip! It was very inappropriate. If they happily helped get bags etc we would of been and im sure everyone else would agree that you would be much more willing to tip someone. We were approached again in the same manner when a man put our cases onto the xray machines and was saying tips tips but politely said 'not to worry if not' which was much more polite and not so forceful.Everything else about this airport was fine and ran smoothly. Just felt these particular people made the end of the holiday stressful, pressuring us into tipping them and muttering under their breath when people didn't.
Liesbet Nys (Belgium)
Thu, 5 Jul 2012, 11:19 pm
Hello,

I would like to inform if there is a telecom shop at the airport. Is it possible to buy an Egyptian sim card at the airport when I arrive from Europe?

Kind regards,
Liesbet Nys
Cornelis van Woerden (The Netherlands)
Tue, 12 Jun 2012, 10:39 pm
Hayley Howes (Bournemouth) Tue, 29 May 2012, 10:01 amHi Guys, can anyone tell me if we have to pay £15 each to get through security, when i went to Hurgharda this was the case is it the same at Sharm?ANSWER:No, they will try and tell you if you get ill and have to travel to Cairo you need it. But if you are ill and need hospital beter travel Eilat and fly from OVDA. Spend the money you do not need for visa for extra service when you leave the Sinai us than Pearl Assist.
Do not get ill, enjoy your vacation in Sinai
Cornelis van Woerden (The Netherlands)
Tue, 12 Jun 2012, 7:52 pm
My vacation was in Royal Rehana resort (i think the best resort in Sharm el Sheikh), stayed in a very good suite near swimming pool and beach. After a perfect vacation in Royal Rehana Resort a perfect transfer to Amsterdam thanks again to team Royal Rehana Resort and Pearl Assist!!
C. van Woerden (The Netherlands)
Sat, 9 Jun 2012, 1:36 pm
My advise use Pearl Assist, directly wehen you come in go tot the information and ask for them, it is a small amount of money and makes you holday end in style and comfort. Thanks to Harthan Salman, also the end of my vacation was perfect in Sharm el Sheikh!
Hayley Howes (Bournemouth)
Tue, 29 May 2012, 4:01 pm
Hi Guys, can anyone tell me if we have to pay £15 each to get through security, when i went to Hurgharda this was the case is it the same at Sharm?
Mrs d Gilmore
Sat, 19 May 2012, 1:15 pm
We are due to fly to sharm tomorrow but my 11 year old sons passport runs out in the 14th July. We return to England on the 28th may! Will he be able to fly?
Lee (Uk)
Sat, 12 May 2012, 9:45 pm
Great week at holiday village resort the airport let it down 40 quid for a few
Pizza slices and chips could not be bothered arguing after I told
Him it was a disgrace , then a tip to pee , guy turned tap
On and whistling for money one tip
For him maybe he could have give it a shake an
Stick it back in for me what a joke of
A place , it spoilt my memories
tracey marsh (United Kingdom)
Sat, 28 Apr 2012, 6:32 pm
had no problem at the sharm airport everything went good, no delays either way, shops were bit over priced but all airports are, only bad thing we were given something 2 sign on plane but they didnt say what is was or that it had to be done, so took time leavin to start my holiday. i went feb12
v cooper (wales)
Tue, 17 Apr 2012, 4:38 pm
I have been using sharm international airport for the past 15 years, and yed, the new airport exceeds the old, however it is an absolute rip off in terms of price, and the toilets are awful, however overall you get the impression that they know what they are doing...wrong...delayed luggage was the problem, having filled in the appropriare reports, the member of staff who could not understand the words PINK WITH FLOWERS ALL OVER, described the lost suitcase as red on the international lost report...the Easyjet duty manager then compounded the problem, by refusing to change the description foe five days...why...we have no idea...just because he could, at one stage he refused to take a contents list to try to identify the lost luggage..i am fully aware that egypt is a third world country, but to run an international airport then some language skills, less rude staff, female staff who dont look at you as though you are scum, and effective communication skills would be a start...so disapointed...holiday distroyed
Seema
Mon, 16 Apr 2012, 8:51 am
Hello, please help, my friend has lost his luggage, last Friday he took a flight from Sharm el Sheikh to Amsterdam around 22.00 hrs. Now the airline is already trying to reach the airport through email and by phone for two days and they tell my friend that they cannot reach the airport. Please help?
sharon cahill (Ireland)
Thu, 5 Apr 2012, 6:50 pm
Can anyone tell me if my passpost expires on the 19th July will I get in to Sharm El-Sheikh flying on the 12th April for one week. Much appreciated.
Sharon
Pisane (Belgium)
Wed, 4 Apr 2012, 6:57 am
Yesterday flew back to belgium from sharm airport.
These people need to get some manners!!!
Travelling with baby from 22months, waited for 1:30h to pass passport control, once passed, this asshole didnt stamp our passports so we had to go back and wait again. When i comfronted him with this he told me he had stmped the passports!!! And started shouthing things to me, my wife and baby! Really, these people are complete idiots and hate everything that is not islamitic!
S Williams
Sun, 1 Apr 2012, 6:02 pm
Had I seen the adverse comments about the airport before I had booked my holiday I would probably not have gone to SSL. However, unless the airport authorities have taken the staff to task very recently, I did not see any ofthe problems mentioned in a lot of the recent posts. The security staff were efficient and friendly and the choice and costs for food were on a par with most international airports. The toiltes were remarkably clean and once inside the terminal i didn't experience anyone asking for money as tips. However, outsie can be a bit of a problem with chancers gtrying to escort you the 20 yards to the tour bus. Just be firm and don't engage with them. Or you could go with the flow and it will cost you a bit of loose change. Overall I would rather travel through SSL than Heathrow! same for a
T smith (Uk)
Fri, 30 Mar 2012, 9:43 pm
I'm travelling to sharm el-sheikh for a ten day family holiday on the 7th June and have just realised my children's passports expire on the 26th november wI'll my children still be able to travel with these passports or do I need to renew them as they are 11days short of the advised 6 months from the day you travel.
andy richmond (england)
Thu, 29 Mar 2012, 11:22 am
went throught the normal luggage system, then went through one metal detector with coats and bags, fine, second check they took my lighter from me, it was metal with led lights, they said no lighters, really, so why did my wife get through, a few other people had the same issue with fancy lighters, i know its just a lighter, but mine was a wedding anniversary gift, and was engraved, security take what they want for themselves, be careful
Mrs E Langley (England)
Thu, 15 Mar 2012, 8:45 pm
When departing from the airport you put your hand and hold baggage through a scanner then check your hold baggage in, go to passport area then another scanner for your hand baggage. Can someone tell me why they tried to take my hair straighteners off me ? i am a frequent flyer and no the rules (it also says on direct gov that you can take them) they refused to let me on with them but i was adamant i was not leaving without them (£45 they cost)2 people were trying to take them off me or i could go find me suitcase and put them in there !!! what a farse!! i still refused to hand them over and because i made a scene they let me through as if to say dont let everybody know what we are trying to do. i was so angry i just thought id let other people know just in case they try it with them.
sharm el sheikh airport
Tue, 6 Mar 2012, 6:32 pm
This is not Sharm El sheikh airport official site,
CS.controllers@eac-airports.com
This is the customer services email
Gary Arnold (UK)
Mon, 5 Mar 2012, 2:18 pm
We are due to travel tomorrow (05/06) to Sharm as a family of four and have just discovered that our sons passport expires on the 3rd May 2012!

I have spoken to Waheed in your Customers Service department who has verbally confirmed that he has checked with immigration at Sharm airport and they have confirmed that we are OK to travel.

However, I see from here that you have advised another traveller with less than two months on their passport CANNOT enter the country.

Can you please confirm what we can do?
vicky Ryan (ireland)
Fri, 24 Feb 2012, 11:25 pm
Just back from Holiday in Sharm and have to say the airport was a joke. A guy sitting by the toilets looking for money to use the toilets and shouting at us as we passed. Grumpy staff and very annoying security staff following us around the duty free. My friends 200 cigarettes were stolen from her bag aswell and she we can only imagine that it happened in Sharm el Sheikh airport. It was like an airport form "father Ted".
Gary Hare (uk)
Mon, 6 Feb 2012, 8:54 pm
i came back through this airport on the 29/1/12 i had £15.00 in change in my pocket went through the meatel dector it went of i had to empty my pockets the man on the screen asked me to put the money in his hands he then said he was keeping it i dont no why i said you can not have it he gave me £12.00 back and said we ok go to gate 5 for your flight i just let him keep it as i do not no what he was going to do it is so strange a thing like this happend i no £3.00 is not much but if they do this 10 times a day nice money for them
Malcolm Fryer (UK)
Thu, 2 Feb 2012, 8:03 pm
It is very depressing to see the same comments coming up on this site which indicates that those who should care do not want to get up from their desk and see what is not happening at this airport. The airport is very pleasant in comparison with the old facilities say ten years ago but the malaise amongst some staff seems to be ingrained. The toilet facilities are obviously not up to the job and are constantly blocked. The design should be changed to accept the inevitable fact that most tourists put paper down the pan - fact of life. Then we move on to the subject of staffing where on Tuesday 31 Jan the lady attendant was in the normal position - that sat on a chair outside and ignoring (according to my wife) the appalling conditions inside the smell of urine was appalling. Apparently the button flush was very hard. The situation in the gents was as follows. There was a sign strategically positioned by the entrance indicating that the floor was slippery – which it certainly was. The reason for this was a young male who sploshed water all over the floor with a mop with a head that was almost black. The sink area top was awash with water. Moving on to the gents urinals one was blocked and the smell terrible. The floor in this area was filthy and had no mopping; I did not even attempt to use the other facilities. On the way out the young lad was pulling out paper towel from the dispenser in an effort to gain some sort of financial reward. I had a great holiday with good service and the loos in hotels or restaurants were in general fine and some cases excellent. The end of my holiday was tainted by two visits to the fetid gents where I judged it more hygienic NOT to wash my hands and used my own wet wipe. Come on the Egyptian tourist agency – this is not acceptable at an international airport. Let us leave with a fresh as opposed to fetid memory of Egypt!
Keney.
Sun, 22 Jan 2012, 10:02 pm
Keney M.

Although the travel agent told me that I can get a visa on-arrival with a Colombia passport, I would like you to validate this information please. I am traveling from Moscow with my wife who is Russian.

Wishing you the very best,

Keney.
Michael (UK)
Tue, 17 Jan 2012, 1:59 am
Do you think it's acceptable to run an airport where a man follows both men & women in to the toilet & demands money for turning the tap on even though there is a huge sign saying tip? He did it for four hrs on Thursday when we were delayed & when we flew on Friday there was someone else there doing it. All he was bothered about was getting as much money as possible from people visiting Egypt whole doing as little as possible even if it meant intimidating men & women.
It's disgraceful.
CY (UK)
Mon, 16 Jan 2012, 3:31 pm
Flew out of Sharm el Sheikh Airport last night (15 January) and prior to departure the airport was once again absolute and complete chaos. Even worse than when I flew back on 19 October 2011 when one of the airport staff; young man, probably aged between 18 and 22 with a thick black moustache, muttered obscenities whilst holding on to my passport, making it difficult for me to walk away.

This time, at the booths where you hand in your departure cards and get your departure stamp on your passport, at about 5.30pm, both my brother and I were stopped at the passport booth; the man at the booth held on to our passports and called over another member of staff. Unfortunately, I recognised the member of staff walking over immediately; it was the disgraceful young man that had held on to my passport on the previous trip. Our passports were handed over to him and we were told to follow him. We asked if there was a problem and we were told there was “no problem”. We had to follow him to three different booths where he spoke to each of the men within them in Arabic and then, he took us behind one of the booths out of sight and asked us for “dollars” for the return of our passports. When we refused and took our passports from him he became abusive and followed us around to the scanner.

This young man’s behaviour is disgusting and I’m sure that the majority of Egyptians, who are so hospitable and welcoming, would be utterly ashamed of this disgraceful young man. It is still not clear if there was a genuine query with our British passports, from which this young man saw an opportunity to take advantage, or whether there is a scam, involving several members of staff to get money from tourists. We would not tolerate the behaviour, but sadly, those who are more vulnerable or travelling alone may give in, in fear of not getting their passports back.

The systems in this airport are appalling in themselves, but the attitudes of staff – treating people like animals and using their authority to be obnoxious and intimidating is absolutely appalling. This really needs to be addressed by the airport’s management who also need to understand that the airport experience at Sharm el Sheikh alone is putting many people off from travelling there; or perhaps really they just don’t care.

Unfortunately, the young man who harassed me on two occasions did not have a name badge so we were unable to get a name but he is very distinctive looking; around 5.5” tall, dark features, thick black hair and a moustache. I have had the misfortune of experiencing his bad behaviour on two consecutive trips so I am positive he is also doing this to other tourists he feels he is able to intimidate. He should be removed from the airport.
U we
Sun, 8 Jan 2012, 10:37 pm
I left the airport on 2 January 2012. Whilst in departures my family and I had a burger from the place that says it sells English pub food. We have now all been ill for a week and think this might have been the problem as it is the only thing in common we all ate. Anyone else experience something similar?
P.mason (England)
Sun, 8 Jan 2012, 10:33 pm
We are traveling back from Sharm on the 19th February and my passport runs out on the 17th August will this be ok
David Tyler (UK)
Fri, 6 Jan 2012, 2:12 pm
I have recently returned through Sharm airport, unfortunately.
Who ever is responsible for passnger safety and crowd control should be removed at the earliest oppurtunity!
Traveling is not an enjoyable experience at the best of times but it can be made a lot easier than a trip through this airport.
As the main form of income into this region, it would make sense to look after the hand(s) that are feeding you. After being ripped off through having to pay 'cash' for excess baggage ,which incidentally was under flying out i had to endure a dangerous and uncomfatable crush to show my passport etc.
Although some of the people were a vile embaressment this does not mean that an investment in barriers and some education in crowd control would completly change the experience for the safer and better for all concerned.
Be ashamed of your opperation, very ashamed and do not expect my custom untill you get your act together.
Please for the safety of all do something to earn our custom!!!
Rosalyn White (UK)
Wed, 4 Jan 2012, 6:34 pm
My boyfriend and I used Sharm airport on Sunday 1st January 2012 and it was the most horrendous airport experience of my life.

After a long and lengthy delay in checking in for our Monarch flight to Gatwick (we were dropped at the airport in plenty of time) we then had to queue for well over an hour to get through passport control with approximately 1,000 other people.

The crowding was making me very claustrophobic and nervous; tempers were getting heated as adults were shouting at each other. Some vulgar people pushed in under the barriers and were even using words like the ‘c’ word in front of small children.

The whole experience was an absolute disgrace and the airport officials were stood on the steps viewing the chaos with absolutely no crowd control or risk assessment in place.

Had people of started to fight with each other for pushing in the queue it would have been much worse but it was bad enough believe you me. We did thankfully make our flight but it was touch and go.

The terminal clearly cannot cope with the amount of travelling passengers and I would urge the airport officials to take immediate action as this is a disaster waiting to happen. It was a very scary experience.

Sharm was a very pleasant holiday but based on the airport experience I would never return. It just goes to show how well our airports are run here in the UK.
DANNY NASH (UK.)
Sat, 31 Dec 2011, 12:18 am
I too travelled to this airport on the 18 Dec.11. and was caught up in the stampead trying to get through passport control, this airport is a disgrace, no security about they must have run for cover,there were children, and elderly passangers struggling to get through, and it was a miricle no one was seriously injured the managment need to hang there heads in shame. once through passport control (which took about 1hr 30mins, we found luggage slung all over the floor to keep the belts moving, some people could not find their cases and were distraugt. On the return flight 29/12/11 it was a nightmare. we arrived 3 hours before the flight and only had time for a very quick cup of tea before boarding. This was our 3rd visit to sharm. But never again. there will be no response from managment because sadly they are not interested, and that runs to all the staff at the airport.
Antonella Verrigni (Italy)
Fri, 30 Dec 2011, 1:08 pm
Yesterday evening, flight from Bergamo-Italy arrieved at 9.10 pm. At the arrival it supposed to have the exchange office open to purchase the Visa. The office was closed and the police officers refused to put the stamp of South Sinai on the passport. The tourists had been blocked inside the airport for 1 hour waiting for the visa.
Saj Sayani (UK)
Wed, 28 Dec 2011, 1:21 pm
We arrived on 18th December and were unfortunate enough to be involved in a crush to get through passport control - the authorities did not care about the lack of queuing and people just pushing in an almighty scrum - I had my young son on my shoulder and my 9 year old daughter behind me in a large scrum of people all pushing to get through passport control - this is how people get crushed at concerts - not safe and a wonder no-one was hurt - this has put me off going back to Sharm ever again !!
I would like the airport authority to provide a response to my concerns and ensure that there is adequate queueing and enforcement of the queueing in future - until then we will not be going back and I will also be writing to Thomson and Thomas Cook about this problem.
Bree Davies
Mon, 19 Dec 2011, 3:02 pm
I have lost my bag and in order to claim from my insurance I need to receive this in writing. I am not sure who to email as I wont to resolve this as soon as possible, please can you let me know who the best person to email is.
ollie (uk)
Sun, 18 Dec 2011, 5:26 pm
The running and management of this airport is very bad. Yesterday checking our luggage in for a flight took ages (the baggage belt kept stopping). This was the least of our problems. We were queuing for over an hour to get through passport control - 2 staff and queues that weren't being managed. Once through passport control (no apologies for wait)our call to board was announced. We wanted to buy goods in the duty free but there was no time. Think of how much money was lost to the airport - do they care? I don't think they do. Never want to go back to Sharm airport - ever
DIAA KAMAL
Fri, 16 Dec 2011, 2:41 pm
dear doc
you will be able to enter the country!wishing you nice stay and good holiday in sharm el
sheikh!
PLS FOR ANY FURTHER INFORMATION OR REQUEST PLS MAIL US ON:-
cs.controllers@eac-airports.com
or contact me on +20127548216 (diaa kamal)
DOC (Jamaica)
Thu, 15 Dec 2011, 2:00 am
I have traveled to Egypt in August. It was fun. I want to come back next week (December 21st). My passport expires in April 2012. It is too late to renew my passport now. Can I still enter Egypt freely?

Please advice me, thanks.
DIAA KAMAL
Wed, 14 Dec 2011, 12:10 am
correcting the mai:-
cs.controllers@eac-airports.com
DIAA KAMAL
DIAA KAMAL
Tue, 13 Dec 2011, 11:43 pm
PLS FOR FURTHER INFORMATION OR ANY REQUEST MAIL US ON:-
cs.controllers-airports.com
or contact me on +20127548216
DIAA KAMAL (CUSTOMER SERVICE CONTROLLER)
DIAA KAMAL
Tue, 13 Dec 2011, 4:24 pm
for josee evans and vonni clifton
yes you can visit sharm el sheikh with italian pasport and you can get visa upon arrival no problem at all!you can use euro to buy diffrent staff inside the airport.thanks and best regards
DIAA KAMAL (CUSTOMER SERVICE CONTROLLER)
josee evans (nottingham england)
Mon, 12 Dec 2011, 10:06 pm
Does anyone know if i can visit sharm el sheikh for a holiday with an italian passport i am a british citizen thanks
Vonni Clifton (england)
Sun, 11 Dec 2011, 9:19 pm
Hi can you use euros to buy water and coffee at sharm el sheikh airport.
diaa kamal
Wed, 7 Dec 2011, 10:55 am
pls for any questions contacu us on this mail:-
cs.controllers@eac-airports.com
its airport customer service.
DIAA KAMAL
Steve (Hampshire)
Tue, 6 Dec 2011, 10:45 pm
I am flying to Sharm El Sheikh airport on Monday 12th December 2011 for 7 days and have realised I only have 5 months validity on my passport. Will this be a problem?
Mike Jones (London England)
Tue, 6 Dec 2011, 1:42 pm
Dear Sir/Madam,

I want to book the VIP Lounge in Terminal 1 for our return journey to London from Sharm El Sheikh. Could you please tell me how I can pre book this Lounge or do we just pay at the Lounge on our departure day? Any information would be greatly appreciated. Thank you and best regards.
Mike.
diaa kamal
Wed, 30 Nov 2011, 6:34 am
dear miss sara
we want to inform you that you will be able to enter the country .we wish you happy stay and nice holiday in sharm el sheikh.
best regards.
diaa kamal (customer service controller)
Sarah D (Ireland)
Mon, 28 Nov 2011, 9:55 pm
I am traveling to Sharm El Sheikh for 10 days and I will only have 5 months validity left on my passport at that time. Can I still enter?
Chris Atkisnon (England)
Fri, 18 Nov 2011, 9:05 pm
food- Horifically over priced...Chocolate bars £1.50.... Pringles £5.... I know that you expect to pay a little more in an airport but that is rediculous!

rudeness of staff- On arrival there was no queuing system so this just made the hall into a sea of confused people that were all pushing to the other side...There were no queuing systems and when we asked why the next plane load of people behind us in the queue were now in front we were told to 'Smile'...Not helpful after a 5 hour flight. Surely the airport knew that theye were going to have more than one plan landing at the same time?...so should have been prepared! On depature pretty much the same the same thing constant confusion with queues...

Lounge smoke- Horrible to sit waiting for the plane in a smoke filled room... The smoking area was pretty useless!!!

Boards not updated correctly- Our Flight was never updated properly...listed as departed even though we were still in the queue.

no one roaming to ask- There seems to be no official person you can ask for help...when you do find people they all say different things...

pushing in at any gate- Our line was constantly held up due to people not even on our flight being checked-in... We actually thought we may miss the flight due to this!

Cofusion- to add more confusion to the mix there were random staff shouting destinations for no apparent reson which confused everyone...

To sum up... The airport experience is making us doubt if we would ever return to Sharm as it is a complete shambles! Worst airport in the world!
DIAA KAMAL
Wed, 16 Nov 2011, 1:29 pm
FIRST OF ALL WE AIRPORT STAFF OF SHARM EL SHEIKH AIRPORT WISH YOU SPEED RECOVER AND WE WANT TO THANK YOU FOR YOUR NICE WORDS ALL THE BEST FOR YOU AND WE WISH TO SEE YOU SOON IN SHARM EL SHEIKH
DIAA KAMAL (CUSTOMER SERVICE CONTROLLER -OPERATION DEPARTMENT)
Irina Riabchicova / Ryabchikova (Russia, Murmansk region)
Thu, 10 Nov 2011, 10:51 pm
Salam, dear Islam!
I wish to thank all staff of the airport with all my heart! I leaved Sharm-el-Sheih in 05 november 2011, board U6 3018Y, departure time 21:55. Before one hour leaving the hotel I injured my leg and cannot to go. Your personnel helped me and my sister to move through the airport: to check medical inspection, to check-in to flight, and lift up on the board. I am very grateful to them for theirs help. I will never forget this. I hadn't time to thank man who support me for the most part of time in airport and I wish to correct this. I thank him and all staff of airport who helped me.
Jackie Byles, Bristol (Bristol, England)
Sun, 6 Nov 2011, 9:48 pm
I left my leather document wallet at the check in desk and only realised after passing thro security. I ask an airport worker if he would see if he could find it for me, not ever expecting it to be seen again, but 10mins later he came back, with the wallet. I have read loads of negative comments on this page, but I could only have priase for this particular member of staff!!
Anna (england)
Sat, 5 Nov 2011, 5:28 pm
I have been goin to sharm for quite a few years now and i have never had any of the problems that a lot of people r saying about i travel there about 3 times ayear with and without my children if anything they r always helpful even at termainal 2 is the same as temanial 1 also i think alot of people go there and r rude to the staff so don't expect them to b nice to u if ain't nice to them it works both ways i am due to fly out there in just over a weeks time and i am looking forward to arriving
diaa
Sat, 5 Nov 2011, 1:29 pm
AIRPORT CUSTOMER SERVICE MAIL:-
CS.CONTROLLERS@EAC-AIRPORTS.COM
TEL NUMBERS:-
0020693623304
0020693623305
dont hesitate to contact us for any further information or requests.
Yelena (Russia)
Wed, 2 Nov 2011, 11:44 am
Hello,
My daughter and her husband arrived today from Ekaterinburg.They left on board the e-book of black color,and a pocket game psp of red color.
I hope my dear friends you can find it in your ground cleaning service.
the flight nb.R2 9415 was landed today 2.11.2011 at 03:15 .
Their seats were row 32 seats B,D. In the seat pocket in front of one of these they missed there staff.
Thank you
Khadijah (UK)
Sun, 30 Oct 2011, 11:13 pm
Hi. this is a question directed at the Operations staff of Sharm el-shiek. i am a citizen of Niferian who have been residing and working in the UK. Can I go to Sharm el Shiekh without an Eqyptian visa? or can i be issued a holiday visa just of the resort at the airport on arrival as i do not intend to go into any other part of Eqypt. thank you
Marco Casprini
Thu, 27 Oct 2011, 9:36 am
Good morning,
I report the loss of a personal effect on the flight of the day15/10/2011 flight number BV630, departed from Milan Malpensa(Italy).
The reservations for me and my family were
row 43
seat E
seat F
seat G
seat H

in the seat pocket in front of one of these I left an mp3 player,Apple brand, model I-Pod Classic, dark gray, in a black and red case with magnetic closure. The player was without headphones.

Can you please check if the finding has been reported?

Thank you,

Marco Casprini
Ann Corke (England)
Mon, 24 Oct 2011, 1:20 pm
Be aware that they will try to tell you when you arrive that you need to buy an Egypt visa if you are diving! This is not the case if you are staying at Dahab, as we were, and diving there!
Vera (Russia)
Sat, 15 Oct 2011, 9:05 pm
Dear friends,
My little son lost yesterday evening a child bag (blue and white) with his favorite Sony PSP games. Flight number NWS1922, left at 22-00 on 14 October 2011. It was lost somewhere between passport control and gate number 6. The son is very unhappy about it. If any chance to get it back?
Appreciate your assistance

P.S. thank you for the summer holidays in your sunny country.
Islam Ezz ( Operation Officer ) (operation Team)
Wed, 12 Oct 2011, 6:25 pm
Please For More Information Please Contact SHARM AIRPORT ON :
002 69 3623304
002 69 3623305
OR You Can Send E-Mail On
CS.CONTROLLERS@EAC-AIRPORTS.COM

CCO.SSH@EAC-AIRPORTS.COM
ISLAM EZZ ( OPERATION OFFICER ) (SHARM EL SHEIKH AIRPORT)
Tue, 13 Sep 2011, 11:04 pm
Dear Pete ( ENGLAND )
SALAM ,
I'm Very Sorry To hear about your Case , Could You Please Send To Your Airline ( ex . thomson , thomascook or Monarch....etc ) and it will send E-mail to the its agent at sharm el sheikh


Thank You,
Islam Ezz
Operation Officer
SHARM EL SHEIKH AIRPORT
ISLAM EZZ ( OPERATION OFFICER ) (SHARM ELSEIKH AIRPORT)
Tue, 13 Sep 2011, 10:58 pm
FOR ANASTASIA ( BELARUS )
Dear Anastasia , I'm Sorry To Inform You that Immigration Department At SHARM AIRPORT Will not Allow the entrence of any passenger have less than 02 months vlidity of his passport , and in your case you allow to come and return back before 12sep not after that, so please try to renew your passport, or change your ticket untill u renew it.
For More Information Please Send Your Request To sharm customer service on CS.SERVICE@eac-airports.com
cco.ssh@eac-airports.com
or you can call
002 69 3623304
002 69 3623305

Thanks
Islam Ezz
Operation Officer
SHARM EL SHEIKH AIRPORT
Pete (Liverpool, England)
Tue, 6 Sep 2011, 2:59 pm
Salam,

Do you have a contact for lost property?

I lost my camera at the airport and wanted to know if by some miracle it was handed in.

Thank you
Anastasia (Belarus)
Mon, 5 Sep 2011, 4:02 pm
I want to ask you about passport validity.
i live in Belarus. I want to go to Egypt in 16 September. My passport validity will finish in 12 Novemder. Do you let me in your country?
As there're not so many days to make a new passport. I will be in Sharm El Sheikh only till 26 September.
It will be great present for me from your hospitality!!!
Please, give me te answer.
affaf ghabour
Sun, 28 Aug 2011, 12:02 pm
deear passenger,
we apologize for any inconvient situation , we appreciate your opinion to improve our services, and we can confirm that your comments is under investigation to avoid it in the future
affaf ghabour
Sun, 28 Aug 2011, 11:01 am
dear passengers,
we a apologize for any inconvenient situation,we appreciate your opinion to improve our services.
thanks,
passengers services
please contact us on the following numbers,
22690295
or mail us at :
affaf.ghabour@eac-airports.com
A.gitated (uk)
Fri, 26 Aug 2011, 11:03 pm
Why is it that arrivals are not properly recorded?
José (Portugal)
Wed, 24 Aug 2011, 10:17 pm
Cuidado, muito cuidado. Há bagagens a desaparecer neste aeroporto devido à não cedência de dinheiro a pedido de funcionários que fazem o Check-in. TENHAM MUITO CUIDADO SE VÃO VIAJAR PARA O EGITO.
Simon Thomas
Sun, 21 Aug 2011, 8:11 pm
Had a need to use airport gents urgently. Gents contained 6 cubicals (traps), 3 where screened off with large crosses using tape similar to what police use at murder scenes. 2 cubicals where in use, leaving 1 free. Entered free cubical, toilet was cracked, both rim and seat dripping in urine. No toilet paper. No handle to flush loo. Finally no soap to wash hands. To my surprise the toilet cleaner man asked for a tip.
Islam Ezz (AIRPORT OPERATION)
Fri, 29 Jul 2011, 8:37 pm
For Any Information
Please Call Airport Customer Servicce On
cs.ssh@eac-airports.com
0020693623304
0020693623305
Islam Ezz (airport operation)
Fri, 29 Jul 2011, 8:17 pm
For Mrs W & Mr John
You can enter sharm with your passport with left 6 or 5 months validity , the rules is maximam just one month before the end of the passport validity so you can enter as u like
for more information please contact SAHRM EL SHEIKH AIRPORT ON
cs.service@eac-airports.com
or you can call
0020693623304
0020693623305
Paul Riordan (UK)
Mon, 25 Jul 2011, 2:52 pm
NEVER take a taxi without agreeing a price before getting in. I fell for this like a sucker - the "pimp" took me to the car and my family got in. He then charged me 300 Egyptian Pounds for a 5 minute ride which I paid him with him stood outside the taxi, he did not travel with us. He also had the audacity to tell me to tip the driver!

I learned my lesson - it cost just 60 pounds when I went back to the airport a week later.

Never accept a ride from a pimp - agree the price with the driver and pay only the driver.
john (belfast)
Wed, 13 Jul 2011, 1:02 am
this place sounds like a dump!!
Steffi Harris (Guildford)
Tue, 12 Jul 2011, 9:16 am
Never seen or smelt such awful loos... The open hole in the ground in Asia and Africa were cleaner . The lazy/rude cleaning women just stand there looking at you ... are they paid?
Also the taxis -BIG RIP OFF- 5 min ride was 300 pounds £36!
All want tips or just dump you off in the road!!!

Great Reefs and fish- awful rip off culture
Mrs W (England)
Thu, 30 Jun 2011, 4:52 pm
HI - Will I be allowed to travel to from England to Sharm with 5 months left on my passport?
johnn
Sat, 25 Jun 2011, 8:06 pm
Passport for egypt- will they accept entry if passport less than 6 months validity?
John N (Manchester)
Fri, 24 Jun 2011, 8:12 pm
Terminal 1 - Burger King - they have signs everywhere "Have it your way" but when i ordered a meal I noticed the price quoted + sales tax did not equal the amount requested. The reason - we only have large meals ! For an extra LE3 - no thanks. The toilets there were clean though :)
carina (sweden)
Wed, 15 Jun 2011, 12:21 pm
How can I get in touch with Sharms airport staff??? I have called so many times but no answer or a fax is on... Isnt there a mailadress??
evanna (sweden)
Wed, 15 Jun 2011, 12:10 pm
Hi Wee wonder how it is to come to Sharms airport with a dog in hold.Is there anything we need to know before we come.Our flight with Jetairfly has alreday accepeted the dog.Do we need an agent at Ophira? Is there a company in Sharm that works with petshipping? How can we get the dog throught customs and such as quickly as possible?
M Divsalar
Sun, 12 Jun 2011, 2:47 pm
I need a Airport Emaill adress becuase i lost my camera and some cash money, please please let me know by email me
Del Jones (United kingdom)
Wed, 1 Jun 2011, 10:39 pm
We also lost an underwater camera at sharm el sheikh airport. It had been safely packed away in our hand luggage bag but had mysteriously disappeared by the time we arrived back in the uk. This has absolutely devastated us as it was our first holiday away without our children because it was my 40th birthday. The camera can be replaced but all the wonderful photos we took cannot. We have nothing to show our children for our week away. Please please if anybody comes accross a grey nikon camera case please if you must keep the camera but please return the 2 memory cards inside the case which are worthless to anyone else but absolutely priceless to us.
Nils Erik Karlsen (Norway)
Sun, 22 May 2011, 2:24 pm
Are the toilets better and cleaner in the VIP LOUNGE AT TERMINAL NO1?
Vicky Delooze (Warrington UK)
Sun, 8 May 2011, 2:01 pm
Hi I Would like to thank ISLAM EZZ (OPERATION) for letting me know about the VIP lounge
dotty (england)
Fri, 6 May 2011, 10:08 pm
there are 2 departure lounges at sharm i have left from both never been asked for money but a pint of lager is 4.50 english pounds also the toilets are filfty smelly and the girl cleaners look at you like your scum when they should be doing the job they get paid to do
s
Tue, 26 Apr 2011, 7:36 pm
Visitors to the airport should be advised that you cannot pay with creditcards at the liquorstore (though signs on the store say otherwise). It was al least this way on the 22nd of July.
Jamie stone (uk)
Sat, 16 Apr 2011, 6:40 pm
I traveled back from sharm on the 14th april 2011 only to find on my return home that my brand new underwater video camera which i placed in my suitcase on arrival at the airport had been stolen from my case. Whoever took it opened the case took the camera and all accessories leaving the instuction manual and the charger which was not in the box, the box was closed and left in my case. From entering the airport to checking in the case no one could have tampered with it. It's not so much the theft of the camera as that can be replaced but the card storing all the underwater footage that i took while snokling. To say that my family and i are deeply upset at the loss of this footage would be an under statement, so if any body at the airport in authority reads this please ask the member of staff who stole my camera to at least return the memory card, if they're that hard up then they can keep the camera just return my card please. The camera is a white kodak play sport,PLEASE PLEASE PLEASE RETURN MY CARD.
Paul (UK)
Sat, 16 Apr 2011, 2:57 pm
I LOVE that the only useful thing on the Sharm Airport website is this message board full of damning comments, particularly about the toilets! :)
Sue pollard (UK)
Sun, 10 Apr 2011, 9:49 am
FRom getting off the plane at SSH airport guests are being ripped off. Firstly, the banks charge 15US$ for a visa or 15 UK pounds when it should be 10 UK pounds! Then there is the taxi story. One driver asked for 200LE to Sharks bay which when metered, is just 20 LE! Then there are the men trying to get hold of your bags for tips. Its very off putting to guests when we are ripped off from the minute we enter Egypt! Also, I should like to give a mention to the disgusting toilets in the airport terminal. No paper, no flushes and no hand towels or soap. Hygiene here is very poor!
K Whiting (E)
Sat, 9 Apr 2011, 8:34 am
Having just returned from sharm el sheikh i must post this comment about the state of your ladies toilets. There was no toilet paper, none of the toilets flushed properly there was excrement all round the pans and the stench was disgusting. After a great holiday this really finished it off on the downside. Come on sharm get your act together and sort it out!!!!
y.u.
Mon, 4 Apr 2011, 9:36 pm
We wanted to take newly bought water - pipe to aircraft as hand luggage, it was not allowed, then we checked it in and we never saw it any more. It was the only luggage missing from this flight. My feeling is, that because it was packed in original water-pipe bag the workers - porters just have stolen it, please advice if it not so and there is some possibilities to see it again ?
A Lawson (UK)
Mon, 4 Apr 2011, 9:20 am
My husband and I had a very enjoyable stay in Sharm-elSheikh 18/3/11 - 25/3/11.Unfortunately our return journey to the Uk was spoilt by the state of the public toilets at the airport.I and many other passengers found that they were very dirty and many were broken so they could not flush. There was also a lack of hand drying facillities.I did speak to several staff who were on duty but they appeared to be helpless to improve the situation. The airport is a modern building with some interesting shops and good refreshments it is a pity that it is let down by basic hygiene facilities.I hope that the senior staff can improve these facillities urgently then when I visit lovely Sharm-el- Sheikh again there is a great improvement in the toilet situation.
A David (UK)
Sun, 20 Mar 2011, 9:05 pm
My son etexted me at 1845 to say flight TOM476 arrived and yet still shows scheduled on your arrivals. Why please?
scott taylor (middlewich)
Sun, 13 Mar 2011, 12:42 pm
hi yes they take dollars egy pound british pound in resteraunts and duty free shop, skyy vodka in duty free shop about £8 for a litre, very nice!
June (UK)
Fri, 11 Mar 2011, 2:56 pm
could you please tell me if you use Egyption Pound, US Dollar, Euro or english Pound in duty free shop anf restarrants in the departure lounge at the airport
N. Aly (Liverpool, U.K.)
Thu, 24 Feb 2011, 12:32 am
I was shocked to find that there is a lack of a prayer room at Sharm el Sheik airport. When asking a member of staff about a place to pray my family and I were directed towards the smoking area. We assumed that there would be a small room at the back to pray in. However that was far from the case. Instead we were told that the only place to pray was in the smoking room on flattened cardboard boxes. We were shocked by this. How could Egypt with its historically rich religious background not be able to provide a prayer/mediation room for people of all faiths at one of its airports? To make matters worse, praying in a thick haze of smoke on a crude prayer mat in th form of cardboard boxes was extremely uncomfortable. I would hope that this problem is rectified in the near future.

Lastly, I would like to bring to your attention that there is a sign that is written incorrectly. A sign says 'Free Shops' when it should say Duty Free Shops. This is confusing and misleading. I would urge you to change it, in an effort to make Sharm and Egypt look more professional.
Celina
Sat, 5 Feb 2011, 12:08 pm
The website provides no information on the impact of the unrest in Cairo and elsewhere on SSH airport operations (e.g. whether the apparently scheduled flights to Cairo are feasible).
ISLAM EZZ( OPERATION) (SHARM ELSHEIKH AIRPORT OPERATION)
Thu, 3 Feb 2011, 2:25 pm
FOR WHO ASK ABOUT THE VIP LOUNGE AT SHARM ELSHEIKH AIRPORT
IT HAVE ONE VIP LOUNGE AT TERMINAL NO1 FOR 20$ PER EACH ONE
FOR MORE INFORMATION
CS.CONTROLLERS@EAC-AIRPORTS.COM
CCO.SSH@EAC-AIRPORTS.COM

002 069 3623304
002 069 3623305
Vicky Delooze (Warrington Cheshire UK)
Tue, 1 Feb 2011, 5:45 pm
Hi Could someone please let me know if there is a vip lounge & if so how much per person & where in the airport is it situated.
Thanks
luca salvatore (italy)
Tue, 18 Jan 2011, 4:00 pm
we found good people they are formal, helped us in dep hall, good ser, without ask about nomey, i will not forget mr. ahmed, hany, and alot, miss egetto.
M.Ketelaars (The Netherlands)
Tue, 4 Jan 2011, 9:10 am
why is the flight from Sharm El Sheikh airport to Amsterdam, or478, date of arrival today(04-01-2011)not shown on your departures?
With kind regards,
M.Ketelaars
Seppo Jussila (Finland)
Tue, 28 Dec 2010, 2:52 pm
Where have you lost FINNAIR ? I couldn´t see any Finnair´s flights on your departure and arrival flight lists, only Air Finland , but it is not the same.
M. Ketelaars (The Netherlands)
Tue, 28 Dec 2010, 1:24 pm
why is the flight from Amsterdam, or491, date of arrival today(28-12-2010)not shown on your arrivals?
tom (nuweiba)
Sat, 25 Dec 2010, 9:49 am
airport website departure/arrival info not trustworthy. many flights are missing.
Сидорова Зоя Ивановна (27.10.2010-03.11.2010)
Fri, 24 Dec 2010, 10:53 am
моя дочь оставила сумку в отеле sierra sharm el sheikh. очень переживает.Вннутри красной сумки кроссовки D$G. Серого цвета. И бельё, подводные очки с трубкой. Помогите пожалуйста. Натали тур не хочет помочь.
Essam
Tue, 14 Dec 2010, 1:21 pm
Lovely airport and excellent people.. i had perfect time in my trip to Sharm El Sheikh.
L Edwards (England)
Wed, 27 Oct 2010, 5:49 pm
Lovely airport - shame about the toilets. They are absolutely filthy & disgusting. Went to use one & just had to walk out & wait till I got on the plane. They stunk to high heaven, had no paper in them & were generally filthy. There was a lady outside - a cleaner???, but no attempt was made to clean them. Avoid at all costs!!!!
Mark Richards (LONDON (UK))
Tue, 5 Oct 2010, 2:29 pm
Could you please advise me of any Executive/ VIP lounges available at the airport, and costs? Many thanks Mark
Tatiana K (Moscow, Russia)
Fri, 1 Oct 2010, 11:26 am
I was really upset and irritated by unexpected rudeness of the airport staff during my latest travelling with my family on 28 Sept from your airport (SU 362)departure time 16.45 to Moscow. While check in we have being informed that the flight was delayed: expected time of departure 17.30. We have been checking the aiport monitors every 10 min for some update. Finally angry airport representative approached us (we were having dinner at Burger King)and with unappropriate rudeness informed us that the flight is on time and there were some announcements (we did not hear any). He even tried to show off his power not to allow us to go via our gate #2. He allows us to pass via the gate only when I said that I want to speak to the manager of the airport. By the way the monitors show still the same picture about our flight - delayed with ETD 17.30 !!!

A few questions to the airport authority:
1) why the information about the flights did not updated on-life on monitors accross the airport?
2) please note that there is dead zones in the airport like Burger King hall on a first floor where announcements are not heard.
3) the aiport staff behaveness shall be on the strong control
Elena Kornejeva (Germany, Frankfurt)
Mon, 20 Sep 2010, 4:39 pm
Dear Sir, Madam,
I was travelling to Cairo from Sharm el Sheikh to fly further to Frankfurt, Germany on September, 18th. My flight MS312 was delaying.. I addressed to the officer Mr.Ashmed Sleep (I guess it was his name). He called to Cairo and we were supported by the personnel at Cairo to make sure we get our flight. MANY, MANY THANKS!!!! I was very much impressed by the cooperation ans williness to help. My flight to Cairo was by Egyptair.com. An excellent, clean plane and a good service. Many thanks Egypt!! I will look forward to visit you again!! Elena. Frankfurt.
jo brown (swansea wales)
Tue, 7 Sep 2010, 7:04 pm
hey everyone traveling to sharm el sheikh airport . the thing with this airport is there is no real organization they are however trying so hard to improve the services given once you land here. me and my husband have been going to sharm for 7 years now and have seen it improve over the years it was once like a wooden shack in the dessert. if you can just get over the chaos once you lane you will find a very nice resort with very nice people. also try and get a taxi back to the airport for your return journey as the departure hall is quite cramped as there are usually about 14 flights going out within 2 hours. hope you all find this helpful. jo in swansea
M N
Wed, 30 Jun 2010, 3:18 pm
After a wonderful week spent at a 5 star hotel, I saw the very ugly part of Sharm El Sheikh: the employees of the airport. Very rude, the guy from the check in counter asked us money to give us the boarding passes and to send our luggage to the aircraft. We have gave him 1 USD and he was very angry for receiving only 1 USD. He did that with almost 200 persons that stood at that queue...How is this possible? I'm from Romania, the corruption is a common practice in my country but what happened here is too much!!! If you really care, you should do something about this!
Sue Watson
Sat, 12 Jun 2010, 5:16 pm
Could you please let me know if you have an Executive lounge and any other information on passenger facilities. I cannot find this information on the website
Mike Windsor (UK)
Thu, 20 May 2010, 5:55 pm
why is the flight from Birmingham, KBR4488 not shown on your arrivals?
D Howard (UK)
Fri, 16 Apr 2010, 2:58 pm
Could you please let me know if you have an Executive lounge and any other information on passenger facilities. I cannot find this information on the website.
anna (poland)
Thu, 3 Sep 2009, 11:54 pm
whats the email to airport information point please?!
raffaele filippi (italy)
Wed, 12 Nov 2008, 6:23 pm
i have to contact you but is impossible to find the right phone number. Help me to find it, i lost a baggage and i cant stay more without it. Number of pratic 5320 domina travel in domina club, flight GJ7850 please help me

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